Frequent Asked Questions About Our Denver Cleaning Company
At Comfort Services, our goal is to provide the best customer service and answer all your questions. If you can’t find an answer in the list below, please Contact Us directly and we will be happy to answer any questions.
Janitorial & Maid Services
Q: What type of facilities do you clean?
A: We provide cleaning services for all types of commercial facilities such as office and medical buildings, daycares and schools, industrial buildings and warehouses, property management companies, apartment buildings, and more.
Q: Do you lock customers in a contract?
A: No, you sign only basic Service Agreement that outlines services and price and can be changed any time. We do not sign long term contracts.
Q: How do you handle customer satisfaction?
A: Customer satisfaction is the most important aspect at our company. We make regular phone calls to our customers, as well as visiting job sites to see if there is anything we should improve. We welcome any feedback from our customers.
Carpet & Rug Cleaning
Q: How is your method of carpet/rug cleaning different from others?
A: We are using Low Moisture Soil Extraction method. This method is better for carpets and rugs because it:
- Uses dry foam – not gallons of water!
- Cylindrical brush cleans down to the base of the carpet (unlike rotary brushes which merely cleans the surface!)
- Vacuums immediately – powerful suction lifts out dirt laden foam in seconds.
Q: How long will my carpet/rug dry?
A: Because we are using dry foam your carpet or rug will dry very fast – in about an hour.
Q: Is there any damage can be done to the carpet with your cleaning method?
A: The equipment we use applies a dirt-emulsifying low moisture foam, brushes it thoroughly into the carpet and removes both foam and dirt immediately before it can sink back down into the carpet. There is no danger of shrinkage, dry-rot, browning or mildew.
Remember; steam is just a lot of hot water, “rotary brushes” just take dirt for a joy ride, and bonnet methods only superficially clean the surface. Only the LMX cleans deeply with a low moisture foam and then removes dirt and foam immediately.
Q: Do you remove stains?
A: We remove most of the stains. Sometimes, there are some stains that cause discoloration of the carpet. In this case we are unable to remove the stain.
Q: Do you charge for the areas you don’t clean?
A: No! We never measure areas that will not be cleaned. Our prices are very reasonable and honest.
Q: Do I need to do anything with carpet before you come to clean?
A: Yes, you have to pick up all small items from your carpet, and for best results we recommend you to vacuum your carpet before we come to your house.
Q: Why should I use your company for upholstery cleaning?
A: Because we use unique equipment for upholstery cleaning that gives us opportunity to provide the best cleaning. Low moisture foam, aided by counter-rotating brushes, completely deep cleans upholstery fabrics. Some of the advantages for your upholstery are:
- Super-fast drying
- No over-wetting dangers
- Seating goes back in use almost immediately
- No sticky, re-soiling residue remains
Q: What fabrics can you clean?
A: The Esprit System we use is safe to use on all fabrics, even delicate ones like velvet, silk, satin, cotton print and Haitian cotton. Leather too! Other use areas include fabric covered office partitions, stairs and risers, and vehicle interior cleaning.
Q: How long will my upholstery dry?
A: Fabrics will dry extremely fast. Our unique system’s cleaning agent is only 10% moisture when applied, with only minutes of drying time.