Frequently Asked Questions

Our goal is for our customers to be satisfied with all the services we provide. To better understand what we do and how we do it, we created page that answers the most common questions we receive. Find topic you are interested in below. If this page does not answer your question, please do not hesitate to Contact Us directly and we will be glad to answer your questions.

Janitorial & Maid Services

Q: Why should we choose your company for cleaning our facility?
A: Comfort Services cleaning program is designed around the client. Our philosophy promotes the concept that everyone in our organization is responsible for quality. We focus on the continual improvements to the process.

Q: What if we need cleaning services at some specific time or day of the week?
A: The cleaning schedule can be customized to your individual needs, whether you need a one time spring-cleaning, special event cleaning, or daily/weekly/biweekly/monthly cleaning.

Q: Do you provide services for residential customers?
A: Yes, we provide services for both residential and commercial customers. We create cleaning program for each individual customer, so the cleaning service meets all your needs. Please visit our Location page to see if we serve your area.

Q: How do you handle customer satisfaction?
A: Customer satisfaction is the most important aspect for our company. Comfort Services' representatives regularly call our customers to see if there are anything we should improve. We always welcome any feedback from our customers and if we get one, we address the issue immediately.

Carpet & Rug Cleaning

Q: How is your method of carpet/rug cleaning different from others?
A: We are using Low Moisture Soil Extraction method. This method is better for carpets and rugs because it:
► Uses dry foam - not gallons of water!
► Cylindrical brush cleans down to the base of the carpet (unlike rotary brushes which merely cleans the surface!)
► Vacuums immediately - powerful suction lifts out dirt laden foam in seconds.

Q: How long will my carpet/rug dry?
A: Because we are using dry foam your carpet or rug will dry very fast - in about an hour.

Q: Is there any damage can be done to the carpet with your cleaning method?
A: The equipment we use applies a dirt-emulsifying low moisture foam, brushes it thoroughly into the carpet and removes both foam and dirt immediately before it can sink back down into the carpet. There is no danger of shrinkage, dry-rot, browning or mildew.
Remember; steam is just a lot of hot water, "rotary brushes" just take dirt for a joy ride, and bonnet methods only superficially clean the surface. Only the LMX cleans deeply with a low moisture foam and then removes dirt and foam immediately.

Q: Do you remove stains?
A: We remove most of the stains. Sometimes, there are some stains that cause discoloration of the carpet. In this case we are unable to remove the stain.

Q: Do you charge for the areas you don't clean?
A: No! We never measure areas that will not be cleaned. For example, if you have some furniture that will not be moved, we do not charge you for that space. Our prices are very reasonable and honest.

Q: Do I need to do anything with carpet before you come to clean?
A: Yes, you have to pick up all small items from your carpet, and for best results we recommend you to vacuum your carpet before we come to your house.

Upholstery Cleaning

Q: Why should I use your company for upholstery cleaning?
A: Beacuse we use unique equipment for upholstery cleaning that gives us opportunity to provide the best cleaning. Low moisture foam, aided by counter-rotating brushes, completely deep cleans upholstery fabrics. Some of the advatages for your upholstery are:
Super-fast drying
► No over-wetting dangers
► Seating goes back in use almost immediately
► No sticky, re-soiling residue remains

Q: What fabrics can you clean?
A: The Esprit System we use is safe to use on all fabrics, even delicate ones like velvet, silk, satin, cotton print and Haitian cotton. Leather too! Other use areas include fabric covered office partitions, stairs and risers, and vehicle interior cleaning.

Q: How long will my upholstery dry?
A: Fabrics will dry extremely fast. Our unique system's cleaning agent is only 10% moisture when applied, with only minutes of drying time.